Principles of Business Administration

This qualification aims to:

• provide learners with the underpinning knowledge that is required by employees to work in a range of different environments in a business administration role

The objectives of this qualification are to help learners to:

• develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events
• know how to apply their knowledge in a variety of industries and job roles.

While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem solving, to more tricky-to-measure skills such as:

• an appreciation for appropriate behaviour and dress
• appropriate interpersonal skills
• communicating with professional colleagues/peers and/or hierarchical seniors
• supporting other aspiring employees
• personal manners and deportment
• understanding work practices and how different roles and departments function within an organisation.

• Unit 1: Principles of providing administrative services
• Unit 2: Principles of business document production
• Unit 3: Understand communication in a business environment
• Unit 4: Understand employer organisations
• Unit 5: How to develop working relationships with colleagues
• Unit 6: Carry out business administration tasks
• Unit 9: Store, retrieve and archive information